We serve you, not the insurance company
Auto Collision Specialists, Inc. is always happy to answer your questions. Please feel free to contact us if we can be of assistance.
Mercedes-Benz Owner Bill Of Rights
Your car is the second largest investment you’re likely to make. Preserve its value and your safety by having it repaired by a Certified Professional.
Protect Yourself
First and foremost, please – never drive a vehicle that could be unsafe as a result of damage. And if you are in a collision and are not injured, find your way to a safe waiting spot away from traffic until help arrives.
Protecting Your Warranty
Per a Mercedes-Benz service information bulletin, Mercedes-Benz collision repair procedures specify that vehicles requiring structural repairs be repaired on a Mercedes-Benz “approved” dedicated straightening bench.
Know your rights!
- YOU HAVE THE RIGHT TO GO TO THE REPAIR SHOP OF YOUR CHOICE.
- Some insurance companies may want you to visit their drive-in claims center before having your car repaired. We recommend you leave your car at our shop and ask the insurance company to inspect the car here. This enables us to disassemble your vehicle and assess hidden damage.
- You are not required by Maryland law to obtain more than one estimate or appraisal.
- Your insurance company cannot require you to go to a particular shop; it is against Maryland Law.
- Differences in repair estimates are common. A lower estimate may not include all necessary work. If you’re not sure why one estimate is different from another you have received, please ask us to assess the information for you.
- With a Mercedes-Benz Certified Repair, the claimant (the person collecting from someone else's insurance) can collect diminished value with no loss of value for improper repair.
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