Frequently Asked Questions
For more information, call us at 410-833-5697, or contact us:
What forms of payment do we accept?
Visa, Mastercard, Discover and American Express cards are accepted. If you are going through an insurance company, please hold onto your check and you may sign it over to us when your vehicle is complete. We accept personal checks, with Telecheck approval up to $10,000. Cash and certified checks are also accepted.
What is a deductible?
A deductible is a portion of the repair bill that you are responsible for determined by your insurance policy. For example, some deductibles are $100, $250, $500 and $1000. This calculation is determined at the time you purchased your insurance policy.
When will my car be ready?
The amount of time your vehicle is in our shop depends upon your insurance policy, requirements of parts and labor, and the overall workload presented by your repair. You can rest assured that our expert technicians will waste no time in getting your vehicle back to pre-loss condition.
Know Your Rights After A Car Accident
- You have the right to go to the repair shop of your choice.
Some insurance companies may want you to visit their drive-in claims center before having your car repaired. We recommend you leave your car at our shop and ask the insurance company to inspect the car here. This enables us to disassemble your vehicle and assess hidden damage.- You are not required by Maryland law to obtain more than one estimate or appraisal.
- Your insurance company cannot require you to go to a particular shop; it is against Maryland Law.
- Differences in repair estimates are common. A lower estimate may not include all necessary work. If you’re not sure why one estimate is different from another you have received, please ask us to assess the information for you.
- 24-hour Towing Service available to Auto Collision Specialists - Call Good Samaritan Towing @ 410-526-7443
- We will make rental car arrangements for you at our shop.
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