Towing Services and What to Do After an Accident

Being involved in an accident can be stressful and overwhelming. Knowing what to do next and having reliable towing support can make a difficult situation more manageable. Auto Collision Specialists, LLC assists drivers with professional towing coordination and provide guidance to help protect your safety, your vehicle, and your claim.

Professional Towing Services

If your vehicle is not safe to drive, proper towing is critical. Incorrect towing can cause additional damage, especially to modern vehicles with advanced drivetrains, suspension systems, and safety components.

We help arrange towing services that ensure:

  • Safe transport from the accident scene
  • Proper loading and securement of your vehicle
  • Delivery directly to our repair facility or a location of your choice
  • Protection from further damage during transport

You have the right to choose where your vehicle is towed. You are not required to use a towing company or repair shop suggested by an insurance provider.

Before you notify your insurance company - KNOW YOUR RIGHTS!

ACCIDENT CHECKLIST

  • YOU HAVE THE RIGHT TO GO TO THE REPAIR SHOP OF YOUR CHOICE.
  • Call police immediately to report any accident resulting in personal injury or vehicle damage.
  • Tell police if an ambulance or physician is required for emergency treatment.
  • Make no admissions and do not take any blame for the accident. Record only facts – not opinions.
  • Remove hazards from the road. Warn oncoming traffic. Move to a safe location as quickly as possible.
  • Exchange contact information with all drivers and witnesses.
  • Get details about other vehicles involved in the accident.
  • Take photos of the accident with your camera or phone.
  • Some insurance companies may want you to visit their drive-in claims center before having your car repaired. We recommend you leave your car at our shop and ask the insurance company to inspect the car here. This enables us to disassemble your vehicle and assess hidden damage.
  • You are not required by Maryland law to obtain more than one estimate or appraisal.
  • Your insurance company cannot require you to go to a particular shop; it is against Maryland Law.
  • Differences in repair estimates are common. A lower estimate may not include all necessary work. If you’re not sure why one estimate is different from another you have received, please ask us to assess the information for you.
  • 24-hour Towing Service Available to Auto Collision Specialists – Call Apex Towing 410-560-7130
  • We will make rental car arrangements for you at our shop.

IMPORTANT INFO

  • Your car is the second largest investment you’re likely to make. Preserve its value and your safety by having it repaired professionally.
  • Never drive a car that could be unsafe because of damages.
  • Some insurance companies may want you to visit their drive-in claims center before having your car repaired. You can do this, or you may leave your car at our shop and ask the insurance company to inspect the car here.

  • You are not required by law to obtain more than one estimate or appraisal.
  • Differences in repair estimates are common. A lower estimate may not include all necessary work. If you’re not sure why one estimate is different from another you’ve received, please ask us.
  • Choose a shop that has unibody repair equipment and certified (by I-CAR or ASE, for example) technicians.
  • Ask if the shop will be using genuine manufacturer (OEM) replacement parts.
  • Ask if the shop offers a repair warranty.
  • Let us negotiate with your insurance company. All we need is your claim number. We negotiate the repair with the insurance company KEEPING YOUR BEST INTEREST IN MIND.

What to Do Immediately After an Accident

Following the proper steps after a collision can help protect everyone involved and reduce complications later.

1. Ensure Safety

  • Move to a safe location if possible
  • Check for injuries and call emergency services if needed
  • Turn on hazard lights and remain visible

2. Contact Authorities

  • Call local law enforcement to report the accident
  • Request a police report, especially if there are injuries or damage

3. Document the Scene

  • Take photos of vehicle damage, license plates, and the surrounding area
  • Exchange contact and insurance information with other parties
  • Gather names and contact information of any witnesses

Before Your Vehicle Is Towed:

Before towing occurs, take a few important steps:

  • Remove personal belongings from the vehicle
  • Take photos of the vehicle’s condition
  • Confirm the towing destination
  • Avoid authorizing repairs at the scene

Contact Auto Collision Specialists, LLC so we can assist with towing coordination and next steps.

Dealing With Insurance After an Accident:

You are not required to accept the repair shop recommended by your insurance company. You have the legal right to choose where your vehicle is repaired. We work with all major insurance providers and can help:

  • Communicate with insurance adjusters
  • Review repair estimates for accuracy
  • Ensure manufacturer-recommended repair procedures are followed
  • Answer questions throughout the claims process

Our goal is to help ensure your vehicle is repaired correctly, not just quickly.

Why Proper Repairs Matter

Modern vehicles are engineered with advanced safety systems that depend on precise repairs. Improper towing or incorrect repair methods can compromise structural integrity and safety features. Our experienced technicians follow manufacturer guidelines to restore vehicles to pre-accident condition whenever possible.

How Auto Collision Specialists, LLC Can Help

From the moment an accident occurs to the final inspection after repairs, our team is here to assist.

  • Towing coordination and guidance
  • Collision repair for all makes and models
  • Manufacturer-certified repair procedures
  • Clear communication and realistic timelines
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Diane Betz profile picture
Diane Betz
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I have had body work done at least 3-5 times at ACS. I would not have any repair work done anywhere else. Their work is impeccable, always done right, and customer service is excellent. An added bonus is when you pick up your car it is washed, cleaned inside and out including windows. You will not regret having your body work done at ACS Collision. 5 stars+++
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B G profile picture
B G
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I have used ACS several times and never been disappointed. One of the few entities left where you will experience friendliness and expertise in the same place.
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K profile picture
K
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Always an excellent experience. I don’t know anything about cars but they always take good care of me . Thank you all especially Dave.
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Bren W profile picture
Bren W
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From the 1st phone call with Amanda and meeting with Chris Rouse we knew we were in good hands. They are very professional and know what they are doing. Chris was able to repair our car that had damage from a deer in a timely manner and explain everything and address any questions we had. We highly recommend Auto Collision if you are looking to work with professionals.
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VITALY SCUREA profile picture
VITALY SCUREA
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Very good experience. Awesome job on my vehicle. These guys made the process smooth and fast. Thanks to Chris for being informative and helpful from start to finish. I highly recommend this shop to anyone that looking for a trustworthy place.
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Jana Mihalic profile picture
Jana Mihalic
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After being involved in accident, I was unsure where to take my car for repair. Auto Collision Specialists (ACS) was highly recommended, and I'm so thankful I chose to go with them! From my initial call to set up an evaluation appointment to handing me back my keys when complete, the professionalism, care to detail, and extensive knowledge of the team at ACS was unmatched. I had the pleasure to work with Chris Rouse, but I get the feeling that any member of the team is as dedicated to their job as him. Chris not only worked quickly to get my van repaired with the best possible parts available, he was knowledgeable and helpful regarding the insurance claim process. He kept me updated all throughout the process. My van has adaptive equipment (left-foot accelerator pedal) and I was unaware that renting a car while mine was in the shop was even a possibility. Chris not only informed me that it could happen, he assisted in ensuring that I got an adaptive rental all set up. I felt that Chris and the team at ACS respected my vehicle as if it was on their own. When I got my van back it looked absolutely pristine. The damage was to the front left side and the paint job looks incredible. I will definitely use ACS for any future auto repairs and will 100% recommend ACS to anyone!
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Brad Shinavar profile picture
Brad Shinavar
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ACS was Awesome. Chris communicated promptly and effectively, making everything as easy as possible.
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Enaye Englenton profile picture
Enaye Englenton
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Why go anywhere else? After receiving amazing service with my daughter’s vehicle, I knew exactly where to bring my own car for body work. Auto Collision Specialists provide top-notch repairs and detailing paired with outstanding customer service. Chris explained everything clearly and kept me updated throughout the process. When I picked up my car, it looked and felt brand new!
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Dinah Schuster profile picture
Dinah Schuster
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Chris was very knowledgeable and kind. My car looks amazing. My car was hit by someone. They fixed the damage to my vehicle. I would highly recommend this company to work on your car after an accident. My car looks perfect!. I was so happy to get my car back. Chris kept me informed daily on the whole process. The other employees were very welcoming.

If you have been involved in an accident or need towing assistance, contact Auto Collision Specialists, LLC as soon as possible. Early involvement allows us to help protect your vehicle, guide you through the process, and get repairs started efficiently.

Your safety and peace of mind come first.