Mercedes-Benz Owner Bill Of Rights

Your car is the second largest investment you’re likely to make. Preserve its value and your safety by having it repaired by a Certified Professional.

Know your rights!

• YOU HAVE THE RIGHT TO GO TO THE REPAIR SHOP OF YOUR CHOICE.
• Some insurance companies may want you to visit their drive-in claims center before having your car repaired. We recommend you leave your car at our shop and ask the insurance company to inspect the car here. This enables us to disassemble your vehicle and assess hidden damage.
• You are not required by Maryland law to obtain more than one estimate or appraisal.
• Your insurance company cannot require you to go to a particular shop; it is against Maryland Law.
• Differences in repair estimates are common. A lower estimate may not include all necessary work. If you’re not sure why one estimate is different from another you have received, please ask us to assess the information for you.
• With a Mercedes-Benz Certified Repair, the claimant (the person collecting from someone else's insurance) can collect diminished value with no loss of value for improper repair.